Field Service Cloud Support

Getting Started 20

• Access / User Roles
• How to edit a Job
• Feedback Status Report
• How to reset your password
• How To Purchase Tokens

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Legal 1

• FSCloud Privacy Policy & Terms of use

How To Videos 10

• How to Log In Video
• How to Reset Your Password Video
• Navigating the Dashboard Video
• How to Add a New Client Video
• How to Add a New Vehicle Video

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FSC Mobile App 3

• How to use the Field Service Cloud Mobile Application (Android)
• Mobile Application Location Services (Android)
• How to Access the Fogi Reports

FSC OMNI Integration 9

• OMNI Stock Integration
• How To Set Up OMNI Stock Module
• Default Stock List
• Stock Preferences
• Stock Transaction Request

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Version Release Notes 9

• SERV V3.14 Release Notes
• SERV V3.15 Release Notes
• SERV V3.15.2 Release Notes
• SERV V4.1 Release notes - POPIA implementation
• SERV V5.1 Release notes

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Forms 2

• How to find a record that is not in a dropdown list
• System status / downtime page

Lists 3

• How to open records in a new tab.
• Added a filter on sub-tabs with many records
• Bulk Search Functionality

View 1

• View the history of altered fields in a record

Password Reset 1

• How to reset your password

Reporting Module 5

• Dashboard Pages
• My Exports
• Report Definitions
• Scheduled Reports
• Report Templates

Privacy and client feedback 2

• Picksmart Privacy Policy
• Unsolicited Submissions Policy

CRM Module (Ticketing) 7

• How to create Ticket Groups
• How to create Ticket Agents
• How to setup Ticket Preferences
• How to setup Ticket SLAs
• How to create a Contact

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Leads Module 9

• How to create a Campaign Product
• How to create a Campaign
• How to create a Campaign Email Template
• How to create a Campaign SMS Template
• How to create a Lead Agent

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API and Webhooks 1

• Setting up a webhook listener

Laminin 0