Getting Started

Access / User Roles
Administrator Has access to reports and can delete records. Office Agent A person that will capture jobs and dispatch jobs to a driver. Driver...
Wed, 6 Jul, 2016 at 1:43 PM
How to edit a Job
HOW TO EDIT A JOB: (You can change the job fields during or just before closing the job.) STEP 1: From the Dashboard, navigate your way to the Jobs...
Tue, 9 May, 2017 at 4:22 PM
Feedback Status Report
The system generates the following reports: Leak Detection Report Damage Report Depending on the Feedback Report Type you choose when loading ...
Thu, 25 May, 2017 at 2:56 PM
How to reset your password
IN THIS ARTICLE WE WILL SHOW YOU HOW TO RESET YOUR PASSWORD STEP 1 Go to the Field Service Cloud Link: https://secure.fscloud.co.za/ServicesSolution...
Wed, 31 May, 2017 at 3:35 PM
How To Purchase Tokens
In this article, we will show you everything you need to know about buying tokens. Why do I buy tokens? Tokens are used to activate Drivers on a monthl...
Thu, 28 Sep, 2017 at 2:33 PM
How to edit and monitor the Current Status of your Drivers.
In this article we will show you how to see as well as edit the current status of a Driver. Change the current status of your drivers Step 1:  Aft...
Tue, 3 Oct, 2017 at 10:02 AM
How to remember login details on mobile phone
In this article we will display the steps used to "remember your login details" on a webpage: Step 1: - Open Field Service Cloud website in y...
Wed, 27 Dec, 2017 at 11:01 AM
How to do a Damage /Leak Detection Report
Here we will show you how to do a Damage/ Leak Detection report on Field Service Cloud.  The report helps with insurance and also to keep track of the jobs...
Mon, 22 Jan, 2018 at 11:56 AM
Improve Photo Upload Speed
In this article we will show you how to improve the upload speed of photos by reducing the resolution of the photos. Samsung (Android)        ...
Wed, 13 Jun, 2018 at 10:52 AM
How to turn on your location on your device
In this article we will show you how to enable your location services in order to let Field Service Cloud be experienced by it's fullest potential. ...
Mon, 25 Jun, 2018 at 3:46 PM