Getting Started

Office Agent Dashboard
In this article we will explain all the relevant dashboard pages to the Office Agent access role. The Dashboard allows the Office Agent to have a quick ...
Tue, 28 Apr, 2020 at 8:50 AM
FSC Payment Flow
To make payment status “Paid In Full” the following must be present: This is only a requirement if the preference setting 'Require Payments to C...
Tue, 4 Jun, 2019 at 1:42 PM
How to Generate FOGI Report
In this article we will show you how to Generate and submit a FOGI Report. Select the FOGI job on which the FOGI report should be submitted. Scroll down ...
Mon, 29 Jul, 2019 at 2:12 PM
OMNI Connection Status
Every 30 minutes a test will run to check if the Omni server is online or not. These Statuses will be shown on the Omni Preference View. Click on the &quo...
Tue, 6 Aug, 2019 at 10:45 AM
Driver Performance Report
On Field Service Cloud you can generate a Driver Performance report. Follow these easy steps: Click on the Main Menu button at the left of the screen Cli...
Mon, 11 Nov, 2019 at 8:29 AM
Creating a Non Compliance Report (Driver)
When you want to create a Non Compliance Report follow these easy steps: Direct to the Specific Job Scroll to the bottom to the 'Work Order Question...
Fri, 10 Jan, 2020 at 9:47 AM
Creating a Non Compliance Report (Administrator)
All users with the 'Administrator' access role will be able to create Questionnaire Documents. To create these document follow these steps: Logi...
Fri, 10 Jan, 2020 at 9:37 AM
How to disable a driver Manually
To disable a certain driver follow these easy steps: Log in to Field Service Cloud with your login credentials Click on the Main Menu icon Scroll down t...
Thu, 9 Apr, 2020 at 10:45 AM