Have you forgotten your password or simply want to change it? In this solution article, we will show you how:

Scenario 1:

  • If you have forgotten your Password - you can reset it by clicking on the "Forgot Password" option on the login page:

  • After selecting the Forgot Password setting - Fill in your email address and solve the "I'm not a robot" security step (Captcha) by clicking on the box as shown below:

  • Once you have successfully completed the security step, click on the "Request Password Reset" button.

  • The following screen will appear as a result of your request.

  • An email with a link to reset your Password will now be sent to you.
  • Please note that this link can only be used One (1) time - as a security measure to keep your account safe.
  • (In case you open the link and close it by accident without resetting the password, you will have to re-do the process from Step 1, to receive a new Password reset link.)

  • Once you have clicked on the link mentioned in the previous step, a "Password Reset Portal" will be opened:

  • Fill in your new Password and click on the box (as you have done in Step 2) to solve the Captcha Security setting.
  • Once you are happy with your new password (and the security measure have been approved) click on the "Update Password" button to finish the process.

Scenario 2:

Changing your Password/customizing your current Password while being logged in:

  • To change your current Password, click on the "My Profile" button in the top right corner of your screen as shown here:

  • You will be brought to a new page where you can see your account/profile details.
  • Click on the "Change Password" button.

  • Simply type in your new Password and select Change Password to finalize the changes.

  • If you experience any problems with the above mentioned "Password Change/Reset" steps, open a ticket and our support team will assist you as soon as possible.